Appointments and routine activities | Urban | Mixed | Rural | Total | |
---|---|---|---|---|---|
N = 10 | N = 13 | N = 44 | N = 67 | ||
n (%) | n (%) | n (%) | n (%) | ||
Limitations related to the building or the infrastructure of this practice to provide high-quality and safe care | None or Hardly | 7 (70) | 7 (53.9) | 21 (47.7) | 35 (52.2) |
To a limited or large extent | 3 (30) | 6 (46.2) | 21 (47.7) | 30 (44.8) | |
NA | 0 (0) | 0 (0) | 2 (4.6) | 2 (3) | |
Did the COVID-19 pandemic lead this practice to consider making adjustments in the future to the building or the infrastructure? | None or Hardly | 6 (60) | 3 (23.1) | 14 (31.8) | 23 (34.3) |
To a limited or large extent | 4 (40) | 10 (76.9) | 30 (68.2) | 44 (65.7) | |
The practice has walk-in hours for consultations | Yes | 8 (80) | 13 (100) | 40 (90.9) | 61 (91) |
The online appointment system informs patients about which complaints they may (not) bring to the practice | Yes | 4 (40) | 4 (30.8) | 14 (31.8) | 22 (32.8) |
Patients must state a reason when making an online appointment | Yes | 3 (30) | 8 (61.5) | 16 (36.4) | 27 (40.3) |
Patients must state a reason when making a phone appointment | Yes | 9 (90) | 13 (100) | 36 (81.8) | 58 (86.6) |
Home visits are organized so that potential COVID-19 patients are seen at the end of the round of the GP | Never/rarely | 0 (0) | 1 (7.7) | 4 (9.1) | 5 (7.5) |
Sometimes | 0 (0) | 1 (7.7) | 0 (0) | 1 (1.5) | |
Regularly | 2 (20) | 5 (38.5) | 18 (40.9) | 25 (37.3) | |
Always | 5 (50) | 4 (30.8) | 17 (38.6) | 26 (38.8) | |
NA/missing | 3 (30) | 2 (15.4) | 5 (11.4) | 10 (14.9) | |
Did the practice use video consultations BEFORE the COVID-19 pandemic? | No, never | 7 (70) | 12 (92.3) | 33 (75) | 52 (77.6) |
Yes | 2 (20) | 1 (7.7) | 10 (22.7) | 13 (19.4) | |
Missing | 1 (10) | 0 (0) | 1 (2.3) | 2 (3) | |
Did the practice use video consultations SINCE the COVID-19 pandemic? | No, never | 1 (10) | 8 (61.5) | 23 (52.3) | 32 (47.8) |
Yes | 8 (80) | 5 (38.5) | 19 (43.2) | 32 (47.8) | |
Missing | 1 (10) | 0 (0) | 2 (4.6) | 3 (4.5) |