From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics
GPAQ scale/item | N | Minimum | Maximum | Mean SD | % with lowest possible score | % with highest possible score | Alpha |
---|---|---|---|---|---|---|---|
Access (6 items) | 19,418 | 0 | 100 | 58.8 (19.5) | 0 (n = 11) | 1.8 (n = 359) | 0.88 (n = 8,277)* |
Receptionists (1 item) | 20,024 | 0 | 100 | 72.6 (21.8) | 0.9 (n = 184) | 23.7 (n = 4746) | n/a |
Continuity of care (1 item) | 18,290 | 0 | 100 | 66.6 (23.5) | 1.6 (n = 288) | 17.7 (n = 3240) | n/a |
Communication (8 items) | 18,463 | 0 | 100 | 77.0 (19.5) | 0.1 (n = 24) | 19.2 (n = 3554) | 0.97 (n = 16,106) |
Nursing care (3 items) | 13941 | 0 | 100 | 76.4 (18.0) | 0.2 (n = 28) | 21.5 (n = 3003) | 0.96 (n = 13,777) |