|  | Access domains | ||||
---|---|---|---|---|---|---|
 |  | Q2 | Q4 | Q6 | Q8 | Q9 |
 |  | Satisfied with getting through on the phone | Able to get appointment same day or next 2 days | Able to get appointment >2 days in advance | Able to get appointment with particular GP | Satisfied with hours GP surgery open |
Patient level predictors | Â | % | % | % | % | % |
Gender | Male | 87.8 | 86.0 | 77.9 | 86.8 | 82.3 |
 | Female | 87.1 | 86.3 | 74.8 | 86.7 | 82.4 |
Age group | 18 - 34 | 83.0 | 81.5 | 69.7 | 79.7 | 75.4 |
 | 35 - 54 | 85.7 | 83.8 | 72.0 | 83.8 | 78.2 |
 | 55 - 74 | 89.2 | 88.4 | 78.9 | 89.5 | 86.0 |
 | 75+ | 91.7 | 92.2 | 85.1 | 91.5 | 90.6 |
Number of appointments (in last 12 months) | 0 - 3 | 87.8 | 84.6 | 73.2 | 85.0 | 82.1 |
 | 4 - 6 | 86.9 | 86.9 | 77.3 | 87.9 | 81.9 |
 | 7+ | 86.7 | 88.6 | 78.9 | 88.0 | 84.0 |
Parent/legal guardian of any children under 16 in household | No | 88.1 | 86.5 | 77.1 | 87.9 | 83.3 |
 | Yes | 84.5 | 85.0 | 71.6 | 82.3 | 78.4 |
Employment status | Full-time paid work | 85.1 | 81.7 | 71.0 | 83.0 | 74.1 |
 | Part-time paid work | 86.9 | 86.7 | 73.9 | 86.1 | 82.8 |
 | Full-time education | 82.4 | 80.1 | 68.2 | 78.7 | 76.4 |
 | Unemployed | 85.7 | 85.0 | 74.6 | 81.0 | 86.7 |
 | Perm sick/disabled | 87.2 | 87.0 | 77.4 | 87.0 | 87.4 |
 | Fully retired work | 90.9 | 91.1 | 82.8 | 91.4 | 90.3 |
 | Looking after home | 87.7 | 88.6 | 77.2 | 87.3 | 86.0 |
 | Something else | 86.3 | 85.0 | 75.0 | 85.8 | 82.5 |
Travel time to work | Less than 10 min | 87.3 | 86.2 | 74.3 | 85.9 | 82.1 |
 | 10-30 minutes | 86.0 | 83.7 | 72.1 | 84.4 | 78.7 |
 | 31 minutes - 1 hour | 84.1 | 80.3 | 70.0 | 82.1 | 70.0 |
 | More than 1 hour | 82.1 | 77.9 | 67.7 | 79.0 | 63.4 |
 | Live on site | 89.2 | 86.6 | 76.6 | 87.8 | 83.1 |
Typical working hours | Weekday office hrs | 85.5 | 82.2 | 71.7 | 84.0 | 73.0 |
 | Weekday mornings | 87.2 | 87.2 | 74.7 | 85.9 | 85.8 |
 | Weekday evenings or afternoons | 85.4 | 85.6 | 72.2 | 83.1 | 83.7 |
 | Overnights | 85.1 | 84.3 | 72.8 | 83.1 | 81.6 |
 | Weekends | 84.0 | 82.4 | 68.3 | 81.4 | 78.9 |
 | Other work pattern | 85.5 | 83.3 | 71.4 | 83.7 | 78.8 |
 | Working hours vary | 85.7 | 83.3 | 71.6 | 83.9 | 78.5 |
Can take time away from work to visit GP | No | 77.4 | 73.7 | 60.6 | 75.7 | 57.6 |
 | Yes | 88.6 | 86.5 | 76.6 | 87.2 | 82.7 |
Substantial difficulties in day-to-day activities because of long-standing hlth problem/disability | No | 87.6 | 86.1 | 75.7 | 86.9 | 81.8 |
 | Yes | 86.9 | 87.0 | 77.5 | 87.5 | 85.7 |
Carer responsibilities for anyone in household with long-standing health problem or disability | No | 87.5 | 86.0 | 76.0 | 86.8 | 82.2 |
 | Yes | 85.9 | 86.4 | 75.2 | 85.9 | 81.8 |
Ethnicity | White British | 88.6 | 87.1 | 77.0 | 88.3 | 83.4 |
 | Other white | 85.8 | 83.5 | 74.6 | 84.6 | 79.0 |
 | Black | 83.3 | 83.6 | 72.4 | 78.5 | 81.1 |
 | Asian | 77.3 | 79.8 | 67.5 | 76.5 | 73.4 |
 | Other | 84.3 | 84.9 | 73.9 | 82.1 | 80.9 |
Deprivation†c(33) = 12.2 and c(66) = 24.9 | Low | 89.2 | 88.0 | 78.4 | 89.2 | 81.7 |
 | Medium | 87.8 | 86.5 | 76.3 | 87.3 | 82.2 |
 | High | 85.2 | 84.1 | 73.1 | 83.5 | 83.2 |
Rurality | Urban | 86.4 | 85.3 | 74.8 | 85.7 | 82.2 |
 | Rural | 91.6 | 89.9 | 80.9 | 90.7 | 83.1 |
Practice level predictors | Â | % | % | % | % | % |
Contract type | PMS* | 87.5 | 86.3 | 76.0 | 87.2 | 82.2 |
 | GMS** | 87.1 | 86.0 | 75.9 | 86.0 | 82.5 |
Practice list size | < 2,000 | 94.0 | 91.5 | 87.2 | 89.2 | 84.8 |
 | ≥2,000 & <6,000 | 89.6 | 86.8 | 78.9 | 88.1 | 82.7 |
 | ≥6,000 & <10,000 | 85.7 | 85.2 | 73.5 | 86.1 | 81.8 |
 | ≥10,000 | 83.0 | 84.9 | 71.1 | 84.8 | 81.6 |
Full Time Equivalent (FTE) GPs | 1 | 90.2 | 87.1 | 80.5 | 86.8 | 82.7 |
 | > 1 to 5 | 87.9 | 86.2 | 76.6 | 87.6 | 82.4 |
 | 5+ | 85.1 | 85.6 | 73.0 | 85.4 | 82.1 |
Full Time Equivalence ratio per 10,000 patients†c(33) = 5.1 and c(66) = 6.6 | Low | 86.0 | 84.4 | 74.8 | 85.6 | 81.6 |
 | Medium | 87.0 | 86.1 | 75.5 | 87.2 | 82.4 |
 | High | 89.0 | 87.8 | 77.4 | 87.2 | 83.1 |
Overall reported achievement (comparable indicators only) †c(33) = 89.4 & c(66) = 91.9 | Low | 85.2 | 84.1 | 73.2 | 85.0 | 81.5 |
 | Medium | 87.1 | 86.2 | 76.1 | 86.8 | 82.4 |
 | High | 89.7 | 88.2 | 78.6 | 88.4 | 83.1 |
Distance to nearest practice†c(33) = .223 & c(66) = .728 | Low | 86.8 | 85.4 | 75.3 | 86.2 | 82.6 |
 | Medium | 86.4 | 85.3 | 75.1 | 85.6 | 81.9 |
 | High | 88.9 | 87.8 | 77.5 | 88.3 | 82.6 |
Emergency admissions for patients on list per 1000 patients†c(33) = 69.1 & c(66) = 87.8 | Low | 89.8 | 87.7 | 79.9 | 88.9 | 81.3 |
 | Medium | 87.2 | 86.3 | 75.5 | 86.6 | 82.1 |
 | High | 85.2 | 84.7 | 72.4 | 84.5 | 83.6 |
GP referrals for patients on list per 1000 patients†c(33) = 714 & c(66) = 850 | Low | 89.5 | 87.9 | 78.9 | 88.6 | 82.2 |
 | Medium | 87.3 | 86.3 | 75.9 | 86.7 | 82.4 |
 | High | 85.4 | 84.5 | 73.1 | 84.8 | 82.4 |
Standardised Mortality Ratio, people under 65†c(33) = 88.3 & c(66) = 113.9 | Low | 89.9 | 88.7 | 79.5 | 89.3 | 81.6 |
 | Medium | 87.0 | 86.1 | 75.3 | 86.9 | 82.3 |
 | High | 85.4 | 84.0 | 72.9 | 83.7 | 83.1 |
Number of new †registrations c(33) = 343 & c(66) = 643 | Low | 91.0 | 88.5 | 81.1 | 89.2 | 84.1 |
 | Medium | 87.0 | 85.9 | 75.4 | 86.8 | 82.0 |
 | High | 84.2 | 84.3 | 72.3 | 84.7 | 81.0 |
Total hours a practice is open a week†c(33) = 30 & c(66) = 45 | Below average | 86.8 | 85.9 | 76.1 | 86.2 | 80.6 |
 | Average | 86.2 | 85.4 | 74.5 | 85.9 | 81.1 |
 | Above average | 87.8 | 86.5 | 76.3 | 87.1 | 83.2 |
Extended opening hours | No | 87.0 | 85.9 | 75.9 | 86.5 | 81.7 |
 | Yes | 87.6 | 86.4 | 76.0 | 86.9 | 82.7 |
Practice Index of Multiple Deprivation score (aggregated from patient sample) †c(33) = 15.6 & c(66) = 26.7 | Low | 89.9 | 88.7 | 79.4 | 89.4 | 82.0 |
 | Medium | 87.1 | 86.2 | 75.4 | 86.9 | 82.3 |
 | High | 85.2 | 83.8 | 72.9 | 83.6 | 82.8 |
Practice rurality (% of sample patients living in a rural setting) †c(33) = 0.4% & c(66) = 7.7% | Low | 84.6 | 82.9 | 73.8 | 83.7 | 80.2 |
 | Medium | 87.2 | 86.6 | 75.2 | 86.7 | 83.5 |
 | High | 90.2 | 89.0 | 78.7 | 89.4 | 83.3 |
Region predictors (practice-level) | Â | % | % | % | % | % |
Practice staff per 100,000 population†c(33) = 43.0 & c(66) = 73.5 | Low | 88.3 | 87.6 | 76.1 | 87.7 | 83.1 |
 | Medium | 87.7 | 86.9 | 76.5 | 87.1 | 83.1 |
 | High | 86.1 | 84.2 | 75.3 | 85.4 | 80.9 |
Walk in centre available in PCT | No | 87.7 | 86.7 | 76.2 | 87.1 | 82.5 |
 | Yes | 86.7 | 85.1 | 75.4 | 85.9 | 82.1 |
Strategic Health Authority | North East | 89.6 | 87.2 | 78.3 | 87.7 | 86.3 |
 | North West | 87.7 | 86.1 | 74.4 | 86.7 | 84.7 |
 | Yorkshire/Humber | 87.2 | 86.3 | 76.0 | 86.9 | 84.3 |
 | East Midlands | 86.6 | 87.3 | 73.3 | 86.2 | 82.9 |
 | West Midlands | 86.9 | 86.4 | 76.3 | 86.3 | 82.9 |
 | East Of England | 87.4 | 87.1 | 75.7 | 87.3 | 81.9 |
 | London | 84.2 | 81.7 | 74.6 | 83.1 | 77.5 |
 | South East Coast | 88.0 | 88.6 | 75.3 | 87.9 | 80.6 |
 | South Central | 89.7 | 87.5 | 79.2 | 88.9 | 81.8 |
 | South West | 90.9 | 89.2 | 79.9 | 89.9 | 84.4 |